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Network Issues in STL-B

2010-03-10T18:32:00Z

Update @11:44 CST - While it has been quite a while since any reports of anyone being affected by these issues, we are still waiting on confirmation from Cogent that they are indeed resolved.

Update @7:10 CST - A few customers are still reporting issues, however it does seem to be better at this time. We are still waiting on an update from Cogent and will let you know as soon as we hear more.

Update @4:07 PM CST - Cogent is still working to resolve the issue. As we have new news we will make it available here.

Update @1:07 PM CST - Cogent has been contacted to look into the issue.

Some customers are experiencing difficulty reaching their slices in STL-B. We are investigating the issue at the moment and will update further when it is resolved.

If you have any questions, please swing by chat at https://chat.slicehost.com or shoot us a ticket via the SliceManager.

Network issues in DFW

2010-03-07T20:49:00Z

Update @ 3:18PM CST - We have resolved the networking issues affecting some customers in our DFW datacenter. If you're still seeing issues please drop us an email or swing by chat.

We are investigating issues affecting some customers in our DFW datacenter.

We will update this post with further details as we get them.

If you have additional questions please feel free to open a ticket via the SliceManager by selecting Help -> Contact Slicehost Support or you may swing by chat at https://chat.slicehost.com.

STL-A Network Maintenance - Complete

2010-02-27T05:47:00Z

UPDATE 3:25AM CST: The maintenance has been successfully completed and the network is currently stable. We do not expect any further interruptions. Your slice should now be fully visible and accessible in the SliceManager.

If you experience any issues, please join us in SliceChat.

UPDATE 12:56AM CST: The maintenance is progressing as expected, but is not yet complete at this time. Therefore, you may still experience intermittent packet loss to your slice as well as the issue of the slice not displaying correctly in the SliceManager. We will update you further when we have additional details to provide.

UPDATE 12:00AM CST: The maintenance window is beginning now. We will keep you updated with our progress. Please join us in SliceChat if you have any questions.

As some of you may know, we had several recent issues with the network in our STL-A datacenter. This maintenance will prevent those network issues from reoccurring. On February 27, from 06:00 to 10:00 UTC, we will be performing a maintenance to upgrade the network. During the maintenance window customers may experience intermittent packet loss and dropped connections as we make changes to the network. Slicehost engineers will be onsite, and we will keep the impact as minimal as possible.

Please note that during this maintenance, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly. They will display correctly in the SliceManager when the maintenance has been completed.

If you have any questions please get in touch with our support by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.

DATE: February 27, 2010

TIME: 06:00-10:00 UTC

IMPACT: Intermittent network interruptions

Packet Loss in STL-A and STL-B

2010-02-25T20:28:00Z

UPDATE @ 2:57 PM CST - Packet loss issues have been cleared up. If you're still seeing issues please swing by https://chat.slicehost.com or email us by selecting Help -> Contact Slicehost Support in the SliceManager.

Some customers are experiencing packet loss to both STL-A and STL-B. We are investigating these issues and will update further once we have determined the source of the trouble.

DFW maintenance - 'missing' servers back!

2010-02-23T12:55:00Z

Maintenance in our DFW datacenter starting at 06:50 UTC that made some slices intermittently ‘disappear’ from Slice Manager is now complete. The slices themselves were up and fine throughout.

Please contact us in http://chat.slicehost.com/ if you are experience any issues.

DDOS attack in STL-B resolved

2010-02-23T06:52:00Z

There was a short DoS attack in our STL-B data center which may have caused intermittent packet loss to some customers between roughly 10:50-11:00pm CST. Our network engineers have taken steps to mitigate the attack and have confirmed that network traffic has returned to normal.

If you have any questions or concerns please feel free to hit up our support chat room located at https://chat.slicehost.com.

STL-A Network Maintenance

2010-02-19T19:53:00Z

If you have any questions please get in touch with our support by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.

DATE: February 27, 2010

TIME: 06:00-10:00 UTC

IMPACT: Intermittent network interruptions

DNS Issues

2010-02-11T14:53:00Z

UPDATE 9:12AM CST: The issues we encountered with our primary name server have been resolved and we do not expect any further complications. The SliceManager should now be back online and accessible at this time.

We are currently investigating an issue with our primary name server 'ns1.slicehost.net'. During this time, the SliceManager will be unavailable as we work to resolve this matter as soon as possible.

STL-A Networking Issues

2010-02-08T22:26:00Z

UPDATE 6:02PM CST: The networking issues in our STL-A data center should be completely resolved at this time.

If you continue to experience any connectivity issues to your slice, please shoot us an email at support@slicehost.com or visit us in SliceChat.

UPDATE 5:52PM CST: We have identified the issue and are currently working to resolve it at this time. Please be aware that not all slices in STL-A are affected, but we do have several recent reports of customers continuing to experience connectivity issues to their slice.

UPDATE 5:20PM CST: We are still experiencing network issues in our STL-A data center and continue to work as fast as possible to restore connectivity. We will update you further when we have additional information to provide.

We are currently investigating a possible network issue in our STL-A data center.

Please note that during this time, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly.

DNS problem - fix underway

2010-02-02T13:13:00Z

We have identified the cause of the DNS issue and applied a fix. DNS propagation lag is now the only component that is causing any continuing problems but customers have started to report that their DNS is now working again. We are still tracking any remaining issues so please watch this space or feel free to monitor updates in Slicehost chat.

Slice Manager DNS tool - problem resolved

2010-02-02T12:42:00Z

The DNS tool in Slice Manager is now working. We are currently investigating other DNS-related issues. If you are experiencing any problems, please watch this space or feel free to monitor updates in Slicehost chat.

Slice Manager DNS tool problem under investigation

2010-02-02T12:18:00Z

We are currently investigating reports of problems using the DNS tool in Slice Manager. We will post updates here.

DOS Attack in DFW

2010-01-31T23:30:00Z

We have experienced a short DoS attack in our DFW1 data center which may have caused intermittent packet loss to some customers. Our network engineers have taken steps to mitigate the attack and have confirmed that network traffic has returned to normal at this time.

If you have any questions or concerns please feel free to hit up our support chat room located at https://chat.slicehost.com.

STL-A Network Issue

2010-01-29T23:10:00Z

UPDATE 7:10PM CST: The emergency network maintenance is now complete. STL-A customers should no longer be experiencing any packet loss at this time. Please let us know if you see any issues.

UPDATE 5:10PM CST: We are completing the emergency network maintenance. This will help provide stability to the network. We are also planning a full overhaul of the STL-A network. We will provide more details around the maintenance once it has been scheduled.

UPDATE 3:53PM CST: We are currently performing an emergency network maintenance to correct the issue and should be completed shortly.

During the maintenance your slices may not be shown in the Slicemanager. However, please note that your slices have not gone anywhere and it is simply an issue of them not being displayed correctly in the SliceManager.

UPDATE 3:38PM CST: We have identified the cause and currently have technicians on site working to correct the issue. We will update you further when connectivity to your slice has been restored.

We appreciate your patience and understanding while we work to resolve this issue.

UPDATE 2:54PM CST: Unfortunately, the network issues we experienced this morning have re-appeared. Customers located in our STL-A data center may be experiencing packet loss to their slice at this time.

We are currently investigating the issue and hope to have it fully resolved as soon as possible.

UPDATE 11:42AM CST: The network issues in our STL-A data center should be resolved at this time.

If you continue to experience packet loss to your slice or any other issues please visit us in SliceChat so that we can resolve them as soon as possible.

UPDATE 11:20AM CST: Currently, the packet loss to our STL-A data center is still ongoing. At this time, our network engineers are investigating a resolution and we have technicians on site to help resolve this issue as soon as possible.

We have received reports of packet loss to our STL-A data center and are currently investigating the issue.

We will update you further when we have additional information to provide.

Network Issues in DFW

2010-01-15T21:57:00Z

UPDATE: The issue has been resolved and the SliceManager is back online. We apologize for the inconvenience.

UPDATE: After further investigation, it appears the connectivity issues are internal only and should not affect your connectivity to your slices. We hope to have the SliceManager back online when the issue is fully resolved.

We are currently investigating connectivity issues in our DFW data center.

During this time, the SliceManager may be unavailable.

Further updates will be provided when we have additional information in regards to this issue.