1800 GMT July 31 STL-B DDoS
July 31st, 2008 @ 01:12 PM
Some of you may be noticing packet loss in STL-B. We’re working a DDoS as we speak and conditions should improve soon.
UPDATE: www.slicehost.com was the target of the flood and you might be unable to reach it temporarily. Packet loss should be improving.
Posted by matt 5 comments »STL-A Network Issues Wed Jul 30 18:48:48 UTC 2008
July 30th, 2008 @ 01:49 PM
Some customers are seeing connectivity issues to STL-A depending on their provider. It’s unclear what the issue is at this point, but it doesn’t appear to be directly on our network. We have opened a trouble ticket with our upstream and they are investigating.
UPDATE Wed Jul 30 18:55:32 UTC 2008: No official update from any providers, but the customers seeing issues now report that things are back in working order. We’ll still post an official response when our ticket is answered.
FINAL UPDATE Apparently there was an unexpected downtime on the XO uplink and the issues we saw presented at some point after the link was restored. We don’t have any technical details on the cause of the issue other than identification of a routing loop that was introduced and corrective measures were taken after it was reported.
Posted by matt 4 comments »STL-B Network Maintenance Friday Aug 1
July 30th, 2008 @ 11:07 AM
One of our network providers (Cogent) has scheduled a maintenance window for Friday, August 1 from 0800-1200 GMT. There will be a hardware replacement which means our circuit will be down. It should be non-impacting because we have multiple carriers and will move traffic to other circuits prior to the window. If you experience any network issues during this timeframe, please contact our support team.
Posted by matt 5 comments »Sunday July 27 2200 GMT
July 27th, 2008 @ 05:09 PM
We’re experiencing a large DDoS attack at the STL-B facility. Currently we are working the issue and speaking with our upstream providers. We apologize for the intermittent network disruptions you might be experiencing, it should be resolved soon.
2220 GMT – Issue resolved (traffic blocks in place). Please contact us if you’re still having trouble with packet loss.
Posted by matt1820 GMT Traffic issues between data centers
June 10th, 2008 @ 12:22 PM
We experienced about 15 minutes of trouble passing traffic between STL-A and STL-B (Internet connectivity remained fine), affecting people with slices communicating between data centers. We are investigating this issue with Level3 at the moment.
Posted by matt1200GMT Jun 10th 2008
June 10th, 2008 @ 07:05 AM
We are experiencing a Denial of Service attack at our STL-A facility.
Although it is located at the STL-A facility, you may experience some temporary issues with the SliceManager.
We are isolating the IPs in question and will update you as soon as we have more information.
The issue is improving but not completely settled.
We have appropriate packet blocks in place and packet loss should now be corrected.
Posted by paulSTL-B DoS
June 4th, 2008 @ 07:52 PM
We experienced a denial of service attack at our STL-B facility beginning at 0140 GMT. We’re aware of the issue and working to isolate it. Some locations are seeing minor packet loss to Slicehost IPs and that should improve soon.
Posted by mattUpstream maintenance STL-B
May 22nd, 2008 @ 09:10 PM
FYI – one of our carriers is performing some maintenance on 5-23-2008 from 0400-0600 GMT. This shouldn’t impact overall connectivity, though some routes may change as the circuit is being worked on.
Posted by matt14:20 GMT 20 May 2008
May 20th, 2008 @ 09:23 AM
We are currently experiencing an issue with the SliceManager.
We are investigating the matter and will keep you updated. As a precautionary measure, the SliceManager has been shutdown and you will see a maintenance page.
Update: the issue with the SliceManager may be affecting a small number of Slices. We are working to resolve the issue as soon as we can.
Update: the issue appears to have been resolved. We had to take some preventative measures and anyone who had a Slice on a server that was rebooted was emailed with the details.
Update: we have taken the SliceManager down again while we investigate some more issues.
Apologies for the up and down nature of the problems you may be experiencing.
Final update: All SliceManager issues have been resolved and access is back to normal. Any users who were affected by any action taken on individual servers have been informed via email.
Posted by paul1700 GMT April 27
April 27th, 2008 @ 12:20 PM
We just discovered a mail server problem that may have prevented us from receiving email for several hours. If you sent a support ticket or presales inquiry and haven’t heard back from us, please resend.
Posted by matt1845 GMT April 23
April 23rd, 2008 @ 01:53 PM
We had a switch experiencing high load in STL-B and reset the device. You may have noticed some dropped packets while this was occurring. Things appear to be stable now, we’re monitoring for further trouble.
Posted by matt1800 GMT April 6 STL-B
April 6th, 2008 @ 01:29 PM
We had a primary switch failure in a cabinet. Everyone was failed over to the secondary and should not have noticed an outage.
UPDATE 0145 GMT April 8:
The primary switch was replaced and everyone was cut back over.
Posted by matt1655 GMT April 2 DoS at STL-A
April 2nd, 2008 @ 11:04 AM
We just saw a huge influx of packets indicative of a DoS at STL-A. Seems to have been very brief, we are investigating now.
Posted by matt2245 GMT DDoS at STL-A (Datotel)
March 20th, 2008 @ 06:01 PM
We’re experiencing a DoS attack at STL-A now (Datotel). You may notice some dropped packets or network lag as we work to resolve the issue. Things should already be improving.
Posted by mattCabinet move completed 0100 GMT
March 3rd, 2008 @ 01:02 AM
If you received notification about the cabinet move scheduled for Monday morning, note that all servers have been moved. Everything is up and running on a new circuit. We appreciate your patience and cooperation and again apologize for the downtime last week.
Posted by matt